eCommerce Improvements With ChatGenie

August 29, 2023 5:54 PM

Business owners purchase specific tools with the intention of streamlining aspects of their business and getting results faster. It’s an investment, which is why merchants take the time to consider whether tools in the market are worthy of their money.

Users of ChatGenie are no exception. Before signing up, they weigh the benefits of using our eCommerce tool and compare how it stacks up against competitors.

Not to brag but we are as good as advertised! With our unique selling point and promises of automating the online ordering process and higher conversion rates, your business is poised for growth.

If you’re still on the fence, we’ve prepared a comprehensive comparison of what life is like for merchants before and after using ChatGenie.

BEFORE	AFTER
Merchants had to manually answer questions sent via social media or text, which can get tedious and lead to missed orders.	Customer questions are not that much of a problem anymore since ChatGenie automates the shopping experience. Customers can easily navigate ChatGenie-powered stores starting with viewing products all the way to checkout and delivery.
Orders are placed on manual forms, putting the burden on merchants and customers alike.	Merchants no longer have to keep tabs on orders manually because the ordering process is streamlined. The ChatGenie Dashboard informs merchants of all incoming and outgoing orders. Customers also receive updates on the status of their orders.
Without a website or subscriptions to third-party apps, online business visibility is low.	ChatGenie serves as an eCommerce tool, enabling merchants to sell inside the world’s biggest apps. In a way, it’s an alternative to a business website! It makes it that much easier to convert visitors to your social media pages into customers.
The lack of a management tool made it difficult for merchants to deal with inventory and accounting properly.	Analytics provided within the ChatGenie dashboard gives merchants a sales overview, including data on bestsellers, and allows them to see which products are in low supply.
Linkouts resulted in lower conversion rates.	ChatGenie allows customers to purchase products without leaving the social channel they’re already on by integrating order placement, payment, and delivery dispatch functionalities in a single platform. Having no link-outs of any kind results in less friction and a higher likelihood to convert.
Customers are unable to browse products properly. Oftentimes, products are uploaded in a disorganized manner on social media, prompting questions about product availability, among other things.	Merchants can launch a live catalog that allows customers to swipe through store items. Products can even be grouped into categories and variance like colors and sizes can also be indicated.
Merchants have no choice but to pay high commission fees imposed by third-party apps to reach more customers online. There are hidden fees too that catch merchants by surprise.	ChatGenie does not impose commission fees at all to partner merchants. This means they no longer have to worry about deductions to their profit.
Customers paid for orders manually through bank deposits and proofs of payment were exchanged through messaging apps.	Merchants have access to payment gateways and options like PayMongo and GCash for online payment transactions. This guarantees that they receive payment before fulfilling orders. Both merchants and customers also receive a copy of the receipt.
Purchases were made through delivery or marketplace apps, resulting in low customer loyalty.	With ChatGenie, customers now place orders directly on a business’s sales channels. This leads to higher customer loyalty since merchants no longer have to rely on other apps to further their business. There’s stronger brand recall too.

We have three tiers of subscription packages fit for businesses of different sizes. You can ease your way into the ChatGenie experience by availing of our FREE plan here

More features for online store expansion are available once you upgrade to our STARTER and PREMIUM plans.

Just remember that as with every tool, ChatGenie can’t guarantee overnight success. What we can assure you is that you’ll be equipped with the right tool to start selling inside the world’s biggest apps.