Compare features
Pick a plan that works for your Business
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“Test the waters” affordably. Ideal if you need extra time to explore ChatGenie’s capabilities before fully committing
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Level up with essential AI automation and expanded support—a solid choice for businesses ready to streamline their workflows.
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Supercharge your business. Get higher limits, premium AI capabilities, and hands-on assistance for a growing enterprise.
Inclusions
Paid Trial
Silver
Gold
Monthly Users by Engagement
Up to 20,000
Up to 50,000
Up to 150,000
Per excess Monthly Users by Engagement (Chat, In-App Visits, etc.)
₱1.00
₱1.00
₱1.00
Total Supported Contacts
Up to 50,000
Up to 200,000
Up to 1,000,000
Per excess Monthly Users by Engagement (Chat, In-App Visits, etc.)
₱1.00
₱1.00
₱1.00
Subject to scaled pricing
Custom Branded Emailer
Supported Channels
Facebook, Messenger and Instagram
All Paid Trial Plan Supported Channel, Maya
All Silver Plan Supported Channels, Viber, WhatsApp
Supported Payment Integrations
All available payment options on Maya and Xendit Payment Gateway
All Paid Trial Plan Supported Payment Integration
All Silver Plan Supported Payment Integration
Integrated Shipping Options
Grab Express, Pandago, Ninja Van and J&T
All Paid Trial Plan Supported Integrated Shipping Options
All Silver Plan Supported Integrated Shipping Options, 1 Custom Integration
File Exports
Up to 1-year range
Up to 5-year range
Up to 5-year range
Annual VAPT Report Access
SKU Limit and Product Variant Limit
Up to 1,000
Up to 5,000
Up to 10,000
Supported FAQ Entries
Up to 500 entries
Up to 1,000 entries
Up to 10,000 entries
No "Powered by ChatGenie" Branding
User Seats
5
10
50
Additional Cost per Seat
₱500 per additional seat
₱500 per additional seat
₱500 per additional seat
Convenience Fee Per Transaction
₱10.00
₱10.00
Custom
ChatGenie AI (Copilot) Subscription
Copilot Starter
Copilot Starter
Copilot Starter
Monthly Allocated Automated Response Credits
100
20,000
50,000
Supported Knowledge Base Documents
1 Document
3 Documents
10 Documents
Supported Document File Limit
20 MB
50 MB
100 MB
Excess Automated Response Credits
₱5,000 / 4,000 Automated Response Credits
₱5,000 / 4,000 Automated Response Credits
₱5,000 / 4,000 Automated Response Credits
Managed AI Service
First 2-months free for 1 year subscription (Worth ₱50,000 per month)
AI Agent Engineering Team
Subject to Custom Pricing
Subject to Custom Pricing
Subject to Custom Pricing
Merchant Technical Support
Business Hours Support. Response Time: Within 24 hours.
Business Hours Support. Response Time: Within 2 hours.
Business Hours Support and Saturday 8AM to 5PM Support (Except Holidays). Response Time: Within 2 hours.
Support Channels
Support Email support@chatgenie.ph, Official Facebook Messenger and Direct Contact with Account Manager.
Support Email support@chatgenie.ph, Official Facebook Messenger and Direct Contact with Account Manager.
Support Email support@chatgenie.ph, Official Facebook Messenger and Direct Contact with Account Manager.
Support Channels
Support Email support@chatgenie.ph, Official Facebook Messenger and Direct Contact with Account Manager.
Support Email support@chatgenie.ph, Official Facebook Messenger and Direct Contact with Account Manager.
Support Email support@chatgenie.ph, Official Facebook Messenger and Direct Contact with Account Manager.
Dedicated Account Management Support
Chatbot and In-App Store Customization
Subject to Custom Pricing
Subject to Custom Pricing
Subject to Custom Pricing
Service Level Agreements
CRITICAL: Target Response Time and Resolution
4 hours / 24 hours
30 minutes / 24 hours
30 minutes / 8 hours
MAJOR: Target Response Time and Resolution
8 hours / 2 days
4 hours / 2 days
2 hours / 24 hours
MINOR: Target Response Time and Resolution
2 days / <28 days
24 hours / <14 days
12 hours / <10 days
TRIVIAL: Target Response Time and Resolution
5 days / --
2 days / <28 days
24 hours / <14 days
Make ChatGenie truly your own. We’ll craft a solution around your specific goals, complete with personalized features and top-tier support.
ChatGenie automates your shipping with real-time integration to Grab Express,Pandago, and Ninja Van. Fewer clicks, less hassle, and more time saved.
Say goodbye to manual processing. Our automated system efficiently manages customer orders, ensuring no missed sales and more time for your business growth.
Keep more of your earnings with ChatGenie’s affordable PHP 10 fee per transaction—no commissions. Save on costs, earn more.
Easily measure your ad performance with our Facebook Pixel tool. See sales made from your ChatGenie store and optimize your ads with clear data.
ChatGenie Copilot enhances your engagement by dynamically assigning tailored replies with your product links based on your latest posts and user comments. It detects new posts to update auto-reply strategies, ensuring every interaction reflects current offerings and customer intent.
ChatGenie Copilot configures auto-replies with responses and product links matched to your posts and identifies purchase intent in user comments.
ChatGenie Copilot automatically updates follow-up notifications on Messenger to include your latest campaign messages or voucher discounts, eliminating the need for manual updates.
Users showing strong purchase intent can be retargeted through your ad campaigns on Facebook, Messenger, and Instagram.
Experience Up To 600% Higher Returns On Ad Spend. ChatGenie Helps You Sell Up To Six Times More Than Other E-Commerce Channels.
Maximize Your Ad Spend with ChatGenie – Get over 600% more value for every ad dollar spent on ChatGenie, compared to other eCommerce platforms. Enjoy conversion rates as high as 27%, far exceeding the industry standard of 4%.
