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Pick a plan that works for your Business
“Test the waters” affordably. Ideal if you need extra time to explore ChatGenie’s capabilities before fully committing
Level up with essential AI automation and expanded support—a solid choice for businesses ready to streamline their workflows.
Contact Sales Team
Supercharge your business. Get higher limits, premium AI capabilities, and hands-on assistance for a growing enterprise.
Inclusions
Paid Trial
Silver
Gold
Monthly Users by Engagement
Up to 3,000
Up to 50,000
Up to 150,000
Per excess Monthly Users by Engagement (Chat, In-App Visits, etc.)
₱1.00
₱1.00
₱1.00
Total Supported Contacts
Up to 20,000
Up to 200,000
Up to 1,000,000
Per excess Supported Contacts
₱1.00
₱1.00
₱1.00
Subject to scaled pricing
Custom Branded Emailer
File Exports
Up to 1-year range
Up to 5-year range
Up to 5-year range
Annual VAPT Report Access
SKU Limit and Product Variant Limit
Up to 1,000
Up to 5,000
Up to 10,000
Supported FAQ Entries
Up to 500 entries
Up to 1,000 entries
Up to 10,000 entries
No "Powered by ChatGenie" Branding
User Seats
5
10
50
Additional Cost per Seat
₱500 per additional seat
₱500 per additional seat
₱500 per additional seat
Convenience Fee Per Transaction
₱10.00
₱10.00
Custom
ChatGenie AI (Copilot) Subscription
Copilot Starter
Copilot Starter
Copilot Starter
Supported Knowledge Base Documents
1 Document
3 Documents
10 Documents
Supported Document File Limit
20 MB
50 MB
100 MB
Excess Automated Response Credits
₱5,000 / 4,000 Automated Response Credits
₱5,000 / 4,000 Automated Response Credits
₱5,000 / 4,000 Automated Response Credits
Evaluation Testing Runs
Once during activation
Maximum of 4 per month
Maximum of 10 per month
Merchant Technical Support
Business Hours Support. Response Time: Within 24 hours.
Business Hours Support. Response Time: Within 2 hours.
Business Hours Support and Saturday 8AM to 5PM Support (Except Holidays). Response Time: Within 2 hours.
Support Channels
Support Email support@chatgenie.ph, Official Facebook Messenger and Direct Contact with Account Manager.
Support Email support@chatgenie.ph, Official Facebook Messenger and Direct Contact with Account Manager.
Support Email support@chatgenie.ph, Official Facebook Messenger and Direct Contact with Account Manager.
Dedicated Account Management Support
Chatbot and In-App Store Customization
Subject to Custom Pricing
Subject to Custom Pricing
Subject to Custom Pricing
Service Level Agreements
CRITICAL: Target Response Time and Resolution
4 hours / 24 hours
30 minutes / 24 hours
30 minutes / 8 hours
MAJOR: Target Response Time and Resolution
8 hours / 2 days
4 hours / 2 days
2 hours / 24 hours
MINOR: Target Response Time and Resolution
2 days / <28 days
24 hours / <14 days
12 hours / <10 days
TRIVIAL: Target Response Time and Resolution
5 days / --
2 days / <28 days
24 hours / <14 days
Make ChatGenie truly your own. We’ll craft a solution around your specific goals, complete with personalized features and top-tier support.
