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February 11, 2025
Traditionally, sentiment analysis relied on manual reviews, periodic surveys, and basic keyword matching to gauge customer mood—a process that was both slow and limited in scope. In today’s fast-paced digital landscape, these methods fall short. Agentic AI sentiment analysis now processes vast amounts of data in real-time, delivering more accurate and actionable insights.
December 2, 2024
At ChatGenie, we’re always looking for ways to enhance your experience as a merchant. With that in mind, we’re sharing an important update about disbursement fees and an exciting transition to a more flexible and efficient payment solution.
November 21, 2024
As we transitioned toward becoming an AI-focused company by developing an AI Copilot to assist businesses in managing their stores, we realized that delivering substantial value might take longer than anticipated. We created several useful AI-powered features such as product description generators, welcome and greeting message creators, and automated comment-reply configurators for existing Facebook posts.
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October 29, 2024
In today’s fast-paced digital world, staying connected with your customers is more important than ever. With the new Messenger Opt-In feature, ChatGenie now allows you to engage with your customers even beyond Facebook’s 24-hour messaging rule. This feature is a game-changer for businesses looking to maintain ongoing communication, build relationships, and drive sales long after the initial interaction.
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July 26, 2024
A significant portion of social media users have experienced at least one frustrating chatbot interaction online. One major reason for this frustration is that most chatbot responses are rigidly designed using predefined conversation flows. Users must follow a specific sequence to obtain the information they need, which can feel like navigating a maze. This often results in users going in circles, hitting dead ends, and ultimately giving up and reverting to calling a hotline or emailing customer support.
July 26, 2024
LLMs powered by transformer models have taken the world by storm, with products like ChatGPT reaching over a million users within the first month of release and surpassing 180 million users by May 2024. While these technologies are incredibly useful, ensuring their safety and accuracy is paramount.
July 11, 2024
Maximizing your profitability while offering attractive deals to your customers can be challenging for businesses. With this in mind, ChatGenie introduces a new feature that allows businesses to configure non-stackable vouchers, ensuring promotions do not overlap and impact profitability negatively.
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May 29, 2024
Despite the clear advantages in conversion rates, selling directly on social media and messaging apps remains an undervalued sales channel. Insights gathered from hundreds of customer conversations and the performance data of thousands of merchants on our platform reveal that social media and messaging apps significantly outperform other sales channels regarding conversion rates.
November 16, 2023
In today's fast-paced business world, staying ahead of trends and driving growth are key priorities for businesses aiming to improve outcomes and boost salesUnlock the potential for superior business results and increased sales with our cutting-edge Comment Auto Reply Feature.With this feature, effortlessly set up automation that delivers product links directly to customers who interact with your Facebook page posts.
October 26, 2023
We are excited to launch the ChatGenie SellerCenter, a new online resource center for ChatGenie clients to stay up-to-date on the latest news and announcements from ChatGenie, as well as take online courses designed to help them know more about ChatGenie and take advantage of the latest features and tips from partners.
October 10, 2023
We are thrilled to announce a significant milestone in ChatGenie's journey: our acceptance into the prestigious Techstars Future of eCommerce Accelerator Program Powered by eBay. This marks an exciting step forward for ChatGenie and a testament to our commitment to helping businesses through our In-App Stores.
September 5, 2023
Ever since the pandemic, the eCommerce industry has experienced exponential growth, transforming the way businesses operate and consumers shop. However, despite its widespread popularity, there are still some misconceptions surrounding eCommerce that often hinder business owners from fully embracing its potential. Let's debunk these misconceptions and shed some light on the true power of eCommerce in today's digital landscape:
August 16, 2023
The role of eCommerce and online businesses has grown exponentially. To ensure fair trade practices, protect consumers' rights, and foster trust in the online marketplace, the Philippine government created Republic Act No. 7394, or the Consumer Act of the Philippines.
August 14, 2023
We are excited to announce the latest upgrade to our In-App Stores - the introduction of the Compare At feature on all parts of the store! With this update, you can display slashed prices alongside the current selling prices of your products, creating an enticing shopping experience for your customers.
August 22, 2023
Providing users with a smooth and hassle-free checkout process is essential for businesses to succeed. To enhance user experience and make online shopping even more convenient, we are proud to unveil our updated design for the In-App Store checkout page. This revamped design simplifies payment options, showcases a flexible range of online payment methods, and encourages users to opt to pay online to ensure an optimal customer journey.
August 1, 2023
Commission fees can be a burden, eating into our hard-earned money when working hard for our business. Whether you're an aspiring entrepreneur yet to build your business or a veteran business owner looking to maximize your profit, finding a way around these fees is crucial to a booming bottom line. Let's talk about a few effective strategies to help you escape the clutches of huge commission fees, empowering you to keep more of your money where it belongs - in your pocket.
July 17, 2023
Conversion rate optimization or CRO plays a pivotal role in maximizing sales and revenue. By fine-tuning your sales strategy and optimizing In-App Commerce, you can significantly enhance your conversion rate. Let's explore actionable tips and techniques to increase your conversion rate and convert more visitors into loyal customers here:
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July 11, 2023
Starting on the week of July 17, we will be streamlining product pricing for different online payment options in order to reduce customer friction caused by displaying online payment processing fees separately. Despite not having commission fees, customers perceive the checkout process as more expensive when they see the pricing breakdown. We want to simplify pricing so customers don't get the impression that shopping via In-App Commerce is more expensive than through marketplaces and the like.
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July 3, 2023
One effective strategy for gaining insights into your customer base is creating customer segments. By dividing your target audience into distinct groups based on shared characteristics, you can tailor your marketing efforts, enhance customer experiences, and drive better business outcomes.
June 30, 2023
As businesses strive to offer a seamless and personalized shopping experience, efficient product management and intuitive user interfaces become essential. In response to these needs, we are thrilled to announce a series of updates to the ChatGenie Dashboard that empower businesses to showcase multiple product variations effortlessly and provide a more dynamic and engaging In-App store experience.
June 27, 2023
Live selling refers to the practice of using live video streaming platforms to showcase and sell products or services directly to customers in real-time. It offers a unique and interactive way to connect with your target audience, build trust, and boost your online sales. Let's delve into the world of live selling, talk about how to set it up and the best practices to maximize its effectiveness:
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June 27, 2023
In today's digital age, the rise of eCommerce has opened up numerous opportunities for individuals seeking a flexible and potentially lucrative career. Being an online seller allows you to run your own business, work from anywhere with an internet connection, and reach a global customer base. However, like any career choice, there are pros and cons to consider before taking the leap.
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June 13, 2023
With the rising popularity of online shopping, it is crucial to equip yourself with effective strategies to ensure the success of your online store. Here are five valuable business tips specifically tailored for running a thriving online store in the Philippines, with a special emphasis on leveraging In-App Commerce:
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June 7, 2023
While Viber is widely known for its messaging and voice call features, it also offers businesses a unique opportunity to tap into the realm of In-App Commerce. In this article, we will explore the significance of the Viber app and how leveraging In-App Commerce can help businesses thrive in the digital marketplace:
June 5, 2023
In-App Commerce has emerged as a game-changer especially for creating an online store, offering consumers the ease and efficiency of shopping right from their phones. From clothing to groceries, electronics to food, the possibilities are endless. Still need convincing? Let's explore the convenience of In-App Commerce and how it has revolutionized the way we shop:
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June 1, 2023
In today's digital age, online platforms have become a vital avenue for food businesses to reach a wider customer base and increase sales. However, with that comes extreme competition. Whether you run a restaurant, a bakery, or a food delivery service, optimizing your online presence is essential to thrive in the competitive market. To help you sell better online, here are seven tips to consider:
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May 22, 2023
Once they started selling inside Facebook Messenger, they were able to receive an increase in sales of 100% in January and then another 200% growth in the next month. The consistent growth culminated in over P400,000 in sales and a conversion rate of 55% in the third month.
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May 15, 2023
The Amazon Style Store provides a blueprint for how you can enhance your customers' shopping experience. By using technology to personalize the shopping experience, you can make it more convenient for your customers to shop with you.With ChatGenie In-Store Commerce, you can allow your customers to Scan-to-Order: all they would need to do is scan their selected product's QR code and order it online.
May 9, 2023
The results of MNL BeerFest's partnership with ChatGenie were impressive, MNL BeerFest was able to generate almost 100k in sales through In-Store Commerce.Overall, ChatGenie's In-Store Commerce solution was a game-changer for MNL BeerFest. By providing customers with more convenient and streamlined ticket sales options, they were able to sell more tickets, generate more revenue, and provide a better experience for their customers.
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April 25, 2023
Merchants are always looking for ways to increase sales and attract more customers. One option they should consider is offering a "buy now pay later" option to their customers. Here are a few reasons why:
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April 19, 2023
This year, ChatGenie is making ticket buying for MNL BeerFest Series 2023 even easier with In-App Commerce. Customers can avail of tickets with just a few taps. Visit their In-App store here and add-to-cart, checkout, and get your tickets to the event in an instant!
April 19, 2023
According to recent statistics, Viber has seen a steady increase in its user base, making it an ideal platform for businesses to explore. Apart from that, Viber has made the commitment to helping businesses flourish with results to boot. In 2022, a 506% year-on-year growth in transactional messages was seen as brands continue to use Viber as their business messaging app of choice.
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April 14, 2023
When they decided to expand sales channels, it wasn’t always that simple. The first challenge that Domus Naturae encountered when selling via In-App Commerce was the question of how to make users shop through the ChatGenie store. Knowing how seamless transactions can be with the ChatGenie store, they wanted their users to take advantage of the technology presented to them.
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April 14, 2023
This guide is intended to help store managers and employees successfully implement the insurance bundle in their store. The Insurance Bundle allows merchants to offer life insurance policies directly to their customers. By investing in In-Store Commerce, stores can provide added value to their customers and increase revenue for the store with access to easy purchasing via In-Store Commerce.
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April 14, 2023
In-Store Commerce allows your shoppers to be instantly redirected to your GLife store and make purchases with Scan-to-Order, avail of vouchers and promos outside your online store with Scan-to-Redeem, and get exclusive access to special collections with Scan-to-get-Exclusives. Here are a few tips for successful implementation:
April 4, 2023
Creating a successful Viber Channel requires more than just posting content regularly. In order to stand out and make sure your messages aren't ignored, think deeply about the content you want to send on your channel. Here are some best practices to help you create a successful Viber Channel that will engage your audience and help you achieve your goals:
March 27, 2023
In-Store Commerce is transforming the retail industry by harnessing the power of technology to create personalized experiences, streamline operations, and drive growth - both online and offline. Retailers who embrace this trend are likely to see increased customer loyalty, improved sales, and higher profits.
March 22, 2023
In celebration of Women's Month, we wanted to feature some of the women behind some of the most well-loved brands in the ChatGenie community. We asked Sophia, Martha, Lorina, and Desha for their tips and insights to thriving online:
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March 14, 2023
With In-App Commerce, merchants can offer almost everything, everywhere convert likes into sales in an instant. However, it doesn't come without its own set of challenges. In order to truly convince users to convert via social media, merchants need to follow a few key strategies:
March 6, 2023
In fact, the average rate of cart abandonment in the Philippines is at a whopping 88%. In order to solve common friction points and finally get your customers to convert, you can follow these five actionable tips with ChatGenie In-App Commerce:
August 14, 2023
eCommerce has played a role in trying to even out the playing field and give every business a chance to shine. A common way to sell online is through online marketplace apps. While they are certainly great ways to get access to the market, it doesn't come without its own obstacles - and most of them make a serious dent on your bottom line:
February 21, 2023
Online selling has let us see that anyone can be a business owner, especially if they have the right tools. When brick-and-mortar businesses closed down due to the worldwide lockdowns, online businesses boomed. That, in itself, changed consumer behavior for all time. Consumers now expect everything they want, when they want it.
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February 16, 2023
Apart from simplifying online money transfers from user to user, GCash has also set the stage for mainstream cashless payments and democratizing banking. However, the app has evolved even beyond that and made eCommerce easier and better than ever before. Here are three different ways GCash changes the game with In-App Commerce:
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February 15, 2023
However, now that stores have reopened, shoppers have also returned to the familiarity of in-person shopping and one would think that we are once again back to the traditional ways of shopping in-store. However, that isn’t to say customers are willing to go back to shopping as it was before online sales dominated the retail industry. Linnworks' the effortless economy reports that 76% of consumers say convenience is their priority when making a purchase.
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February 28, 2023
During last October to December, there was a rising trend that showed continuous growth and ESET earned a total of P84,413.35 that quarter. Leading payment methods like GCash and Maya showed that cashless transactions were a factor to their success.
January 31, 2023
The pandemic has awakened an urge for fitness and now that gyms, workout studios, and the like have finally reopened, interest in fitness is at an all-time high. Take advantage of that trend and make subscriptions available right inside the world’s biggest apps with ChatGenie.
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January 30, 2023
Now that physical stores have opened and consumers are heading out to resume their lives pre-pandemic, eCommerce has taken quite a hit in its rapid growth. However, just because in-store shopping is possible doesn’t mean online selling is going anywhere. Digitizing your business is still a must to ease transactions and offer the best possible shopping experience for your customers.
January 18, 2023
With the rise of smartphones and mobile apps, it's no surprise that In-App Commerce is becoming increasingly popular. In-App Commerce refers to the ability to make purchases directly from within a mobile app. This can include the purchase of physical goods, digital products, and content such as e-tickets, e-vouchers, music or ebooks, or access to premium features or services.
January 18, 2023
Thailand’s digital ecosystem and eCommerce use cases give us a preview of what the Philippines can apply to ride the post-pandemic economic growth. Last November 2022, Ragde and Nico visited Bangkok to meet potential partners and to learn and explore how we can apply their best practices to our own In-Store Commerce execution. This article contains screen recordings and detailed breakdowns of some notable execution of In-Store Commerce in Bangkok.
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January 11, 2023
ChatGenie may have begun with traditional online offerings like food and retail items but it’s definitely ideal for any industry - including Digital Products such as event tickets, memberships, subscriptions, and the like. Let us tell you about how In-App Commerce makes selling Digital Products seamless inside the world’s biggest apps.
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March 3, 2023
While Insurance companies are still not allowed to sell insurance products openly to the public, they are allowed to sell on closed communities so what better way to expand sales channels online than on the Philippines’ favorite e-wallet, GCash?
December 13, 2022
With social media posts, sponsored content, Facebook ads, influencer marketing, and all the latest marketing strategies, writing an email or marketing newsletter may seem a little old school. But with the right moves, email marketing is every bit as effective as any other method. Here are a few pointers to help ensure your emails get opened and read:
December 9, 2022
The Gift Local initiative is an effort Globe has spearheaded to help small businesses sell better, especially during the Christmas season. ChatGenie has proudly been their partner in helping entrepreneurs optimize social selling with In-App and In-Store Commerce. Merchants like Bambuhay, Ollocal, Lana, Kapelipino, Daniel Baker, Habi, Bayongciaga, Michee Mich, and Anna Magkawas were one of the first to try selling with In-Store Commerce.
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January 6, 2023
In-app commerce is where social media is used as a platform to generate sales. TikTok has adapted their app to create the TikTok shop segment, while YouTube has also been optimizing their platform to contain a call to action for product ads.
November 21, 2022
There is no better way to lend to the festive mood (or any mood!) than by making your products stand out with impactful packaging. Here are a few tips to help you harness the power of packaging and boost your brand:
January 6, 2023
If you’re not selling inside the country’s largest mobile wallet yet then you’re definitely missing out. With 66M users and counting, it is one of the biggest Super Apps on this part of the world. So the question is, why aren’t you selling and advertising on it yet?
November 10, 2022
If your business requires any sort of inquiry, automated lead generation could be a massive boon to your company. Apart from selling traditional retail offerings online, ChatGenie also has special bundles for non-retail businesses like Service Booking, Insurance, and, yes, Lead Generation.
October 24, 2022
You’ve already grown your customer base, now what? At this point of the Sales Funnel, it’s important to find fresh streams of income to breathe new life to your business - that means looking for a new pool of potential customers or leads.
October 17, 2022
It can be hard work to actually convince them to consider your brand. This can be especially tough online. Brand consideration has a lot to do with the deeper aspects of your transaction. It’s no longer just about your existence but more about your value and the experience you provide. So what can you do to increase Brand Consideration?
January 6, 2023
Facebook ads can do wonders for your online business, that’s a fact. The question is how do you create the perfect ad campaign? How do you craft the ideal Facebook ad? Can you truly make a difference even with a finite budget? The answers are simple. All you need to do is sit down, nail your specifics, and execute your strategy as planned. Let’s get to it!
March 8, 2023
Manual lead generation can be a tedious task. The process can take days involving person-to-person back and forth without any guaranteed results. This is exactly why property developments like Avida, Amaia, Alveo, and Ayala Premier have chosen ChatGenie’s Inquiry Bundle to automate and streamline the process.
January 6, 2023
ChatGenie prides itself for its smooth customer transactions by avoiding having to switch Apps, or external links to process orders. Lines were moving quicker and the merchants were working more efficiently through having themselves and their menus available online as well. Social commerce through the merchants’ Mini Apps really created a new customer experience and culture by incorporating technology and the internet to daily purchasing habits. ChatGenie and Globe were able to facilitate 234 orders for this first-ever online purchasing experience at an on-ground event.
January 6, 2023
Investing strategically in ads has been key to increasing their conversion rates - without having to break the bank. Marikina Bakery was even able to increase sales to nearly P450,000 in GMV and process 1,567 orders since joining ChatGenie with just an ad investment of just P100 a day!
September 13, 2022
According to the iKala SEA Social Commerce Report 2021, there are several factors that have stopped consumers from being social commerce converts just yet. Let’s talk about how we can solve those pain points and how ChatGenie does exactly that - all without a single commission fee.
September 8, 2022
Longtime ChatGenie merchant Marikina Bakery isn't just famed for their fan-favorite bread selection but also their festive holiday sets and promos! Their goodies have been customer approved and are a great way to spread some cheer. Last year, Marikina Bakery came up with Christmas Baskets (which we may or may not have raved about 👀) Here’s how their Christmas products looked like:
September 6, 2022
With 70% of Filipino shoppers having stated that they’ve discovered purchases on Facebook, social commerce is an unmissable opportunity for all merchants. The fourth quarter is a time both dreaded and looked forward to. The key to making sure it’s the latter is to think ahead and make sure you’re ready to tackle the mega sale season with unmissable bargains and eye-catching campaigns.
September 2, 2022
NEW FEATURE ALERT! With the First-Time Customer Promo feature, you can create a special code made just for them. The process is simple and almost exactly identical to making your typical promo code. To learn how to do this for first-time customers and regular customers alike, read the simple guide below and you’ll be a promo wiz in no time.
August 26, 2022
Although our economy took a real hit during the pandemic, we have already been fighting to move on. Social commerce is a huge part of that. It has been a revolutionary part of our economic ecosystem. Social selling is what allowed countless Filipinos to adapt to the pandemic and the data can certainly back it up. iKala reports that online sales made on social media platforms soared by a record high of 129% in the first half last 2021. It is clear that social commerce has effectively democratized eCommerce and leveled the playing field for many aspiring entrepreneurs. In light of National Heroes Day, we wanted to write a little piece to thank all the modern-day heroes around us.
August 22, 2022
Without having a solid social media plan, you might be sending out mixed messages, literally and figuratively. Having unorganized content like that can work on a post-to-post basis, but you need to sit down and come up with a specific social media strategy to create an impact on a larger scale. How do you do that?
April 5, 2023
Request for a rider in just a few clicks with pandago, ChatGenie’s latest logistics partner! Integrating our latest shipping partner allows you to offer pandago delivery without having to make manual bookings or transfer to any other app to make a transaction. Learn how to activate pandago for orders and Automated Delivery here:
August 10, 2022
Our latest update now allows merchants like you to use the export and import feature to do batch updates for the Product Promo configuration and add product promos all at once. Your promos can be just as detailed as they would be if you set them up individually: indicate if your chosen discount type is absolute or percentage, what the absolute or percentage value would be, and which payment options they apply to.
January 6, 2023
Shopify Bundle update alert! You can now fetch shipping options (such as weight-based delivery and other third-party apps) directly from Shopify and offer them on your ChatGenie Mini App online store. To do this, just follow our easy mini guide below to activate this integration:
January 6, 2023
In addition to our list of payment options, Maya is now available for use on ChatGenie! With this integration, merchants can offer Maya and provide their own MID in the ChatGenie Payment Manager. To do this, follow these steps to activate Maya for your Mini App online store:
July 29, 2022
If you haven’t made your first sale inside the world’s biggest apps yet, we have a few tips to make your first sale. Whether you’re an online store veteran trying to get the hang of your Mini App or if you’ve just started selling online, these five surefire tips will help you get your first order!
July 26, 2022
If marketplace apps have been eating away your profit or if you’re just not making the impact you expected, here are a few reasons to try something different and start selling directly to your customers already on Super Apps like Facebook, Instagram, Viber, and GCash:
July 19, 2022
If you’re choosing between using manual order forms or redirecting to a separate website to a more automated way to sell online, we’ve compiled a few reasons to finally make the switch to using a Mini App online store. See the difference and learn why you should start selling inside the world’s biggest apps with us now:
January 6, 2023
Automating the eCommerce experience is great but sometimes your customers may not be sure how to use it. They may not even know it's there. Invest in customer education by letting them know just how easy it is to shop via ChatGenie. You can even increase conversion rates with a simple step: adding your chatstore Messenger link!
July 15, 2022
ChatGenie will receive a share of $1 million in total grant funding to further develop and expand the multi-commerce platform supporting small businesses creating online store presences inside Facebook Messenger, Instagram, Viber, GCash, and other super apps. With this funding, ChatGenie is looking to expand its platform to make it available for non-retail e-commerce businesses and online retail brands that undertake manual order processing.
July 11, 2022
Time to reinforce your Mini App with special discounts and promotions. While ChatGenie is a great way to offer accessibility to customers and streamline the entire ordering process, it’s also important to find a way to let your customers try it especially if they’ve never ordered from it before. Here are six sure-fire ways to promote your store, attract attention, and boost your sales with the ChatGenie Dashboard!
July 6, 2022
Aside from managing an agency, she also started The Kohi Klubhouse group on Facebook, and is part of Educreators of TikTok where she can help and share learnings to aspiring Filipino freelancers on bigger platforms. Her views on automating your work process lead us to a remarkable team up as Andrea and ChatGenie share the same thoughts on why you should learn how to automate.
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July 6, 2022
With multiple options available to sell online, it could come down to a game of eeny, meeny, miny, moe. This is a tricky situation you wouldn’t want to be in as the trial and error that comes right after could cost you valuable time and money.This is where being critical comes in. You’d want to filter out which solutions work best for you to seal those orders. Some questions you need to ask yourself when scouring the market for online selling platforms are:
January 6, 2023
After activating their ChatGenie Mini App Messenger online store, they were able to see immediate results and new opportunities. The Vans x Pretty Guardian Sailor Moon collection was a success and garnered 207% more than their target achievement thanks to their online launch.
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June 30, 2022
A sales funnel represents a buyer’s journey from early-stage brand discovery to final purchase. And if you’re wondering why it’s called a funnel, that’s because it’s depicted as such. It starts wide at the top and narrows down at the bottom. This portrays how merchants begin with a relatively large audience of prospective buyers before they get trimmed down to ones that are more likely to make a purchase. Get your FREE guide here.
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June 27, 2022
Today’s article highlights tips on increasing your productivity, some of which were shared by ChatGenie team members who, as business owners themselves, know a thing or two about getting things done in an orderly fashion.
June 21, 2022
Hiring a web developer for your eCommerce website is one way to do it but that may require you to shell out somewhere between P70,000 – P150,000. That’s just too much especially if you’re a small business owner. All things considered, your best bet is to use an eCommerce tool like ChatGenie as it offers a quick and affordable way to get your online store live.
June 13, 2022
It’s time to celebrate the man of the hour! With Father’s Day coming up, we’ve put together a list of great last-minute gifts you can get without leaving your home that will definitely impress your dad. From Facebook to your doorstep, your order is yours in a few clicks!
September 6, 2022
For today’s article, we’ll be counting down the best practices when boosting Facebook posts. Often overlooked by small businesses, boosted posts are effective for amplifying the reach of your content, which falls under the first stage of the customer journey. With the simple click of a button, your posts can be seen by more people, even those that aren’t followers of your business page.
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