At ChatGenie, we’re always looking for ways to enhance your experience as a merchant. With that in mind, we’re sharing an important update about disbursement fees and an exciting transition to a more flexible and efficient payment solution.

Starting December 4, 2024, the disbursement fee for merchants using ChatGenie Online Payments via Maya and BillEase will increase from ₱5 to ₱15 per transaction. While this adjustment reflects rising transaction processing costs, we’re thrilled to introduce Xendit as our new payment solution.

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Why Transition to Xendit?

Xendit provides enhanced convenience and flexibility for your payment processes, offering benefits like:

✅ Instant Deposits: Receive customer payments directly into your Xendit account without delays.

✅ Withdraw Anytime: Unlike weekly disbursements via NextPay, Xendit gives you control over when to access your funds.

✅ Multiple Payment Options: Accept a variety of payment methods, including credit cards, direct debit, and popular e-wallets like GCash, GrabPay, Maya, and ShopeePay.

This transition ensures that your payment experience is faster, easier, and more secure.

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Step-by-Step Guide to Activating Xendit

To help you make a smooth transition, we’ve created simple, easy-to-follow video tutorials on how to activate your Xendit account. These videos cover everything from account creation to enabling payment options in your ChatGenie dashboard.

1. For merchants with existing Xendit Account

          2. For merchants without Xendit Account

       3. KYC Process for Activating GCash and Card Payments