Viber is one of the country’s most popular messaging apps in the country, with a 31% market share. According to recent statistics, Viber has seen a steady increase in its user base, making it an ideal platform for businesses to explore. Apart from that, Viber has made the commitment to helping businesses flourish with results to boot. In 2022, a 506% year-on-year growth in transactional messages was seen as brands continue to use Viber as their business messaging app of choice. Moreover, a 106% year-on-year growth in retail users was also earned, proving the importance of creating a business presence on the Super App. In fact, according to Rakuten Viber, 71% of customers want to have convenient access to communication with a business. Enter, Viber Channels and Communities.
Merchants like you can easily reach your customers through Communities, Channels, and, of course, your very own In-App store.
By creating Viber Communities, businesses can establish a direct line of communication with their customers and build a loyal following. This is particularly useful for businesses that rely on customer feedback to improve their products or services. Another way that businesses can use Viber is through their own Channels, which is one of the most popular methods for ChatGenie merchants. Channels are similar to Communities, but they are more focused on delivering content to a broader audience. By creating a Channel, businesses can reach a wider audience and build brand awareness. Viber is also doubling down on helping brands increase their exposure and accessibility on the app as well as ensuring customers stay safe while transacting with brands by verifying official company Viber pages. When you sell inside Viber with ChatGenie In-App Commerce, you’ll be able to get a verified check as well. Another benefit from selling inside Viber is access to Viber ads.
Finally, with ChatGenie, your Viber page can also double as an actual store with In-App Commerce. After creating a Viber Community or Channel, you can easily connect your In-App Store and make it possible to be redirected to your store and order with just a few taps. Converting your page into an In-App store allows you to sell their products directly to your customers - making the purchasing process as seamless as can be. Your customers will be able to browse through a Live Catalog, add to cart, check out, pay, and arrange for delivery all from your Viber page. Better yet, you can take advantage of our integrated payment and logistics partners to increase conversion rates and further streamline the process for you and your customer. This is particularly useful for small businesses that may not have the resources to develop their own e-commerce website.
Viber has the potential to be a valuable tool for businesses looking to reach a younger audience and build a loyal following. By utilizing the app's various features, businesses can establish a strong online presence and connect with their customers in a more meaningful way.
Sell inside Viber with ChatGenie. Sign up at chatgenie.ph now!