0
Increase your conversion rate - learn how to sell inside the world's biggest apps!
Learn More
×
home I
home II
home III
home IV
home v
hot
Link
Features
Our ServicesSolutionsFeature Releases

Sales Channels

MessengerInstagramGLifeShopifyViber

Automated Delivery

Grab ExpressLalamovePandago

Flexible Payment Options

BPIGCashPayMongoRoadmap
Merchants
Partners
Sales Partner ProgramList of Sales Partner

Brand Partners

GrabLalamoveBPIPayMongoGCashMayaGlobe Business
Plans
Resources
Resources
BlogYoutube ChannelGuidesSuccess Stories
Log In
contact
new
Licensing
style guide
Sign Up For Free
sd
Business Tips
March 2, 2022

DOs and DONTs When Faced With Customer Concerns

Regardless of how outstanding the service is, you have to keep in mind that you can’t please everyone every time. It’s true—irate customers are a common problem across all industries. It’s no secret that people from the hospitality and retail industries are bombarded with customer complaints. And we’re sure that you, as online sellers, have had your fair share of customers raising concerns as well.

But no matter how taxing, you need to remember that dealing with customers and maintaining a good relationship with them are the keys to a successful business. As an online seller, ChatGenie recognizes your struggle with irate customers. So to help you out, we have a few tips that can help you handle angry customers like a pro!

Tip #1 Listen and acknowledge their concern, let them know that their feelings are valid.

A wise move in dealing with angry customers is using politeness as your main weapon. Let them feel that they are heard and understood before you respond. Acknowledging their distress will help calm their emotions. You can start with lines such as “I apologize that you experienced such inconvenience but now I’m here to help you. Would that be okay for you?” or “I understand your frustration so now let me fix this for you”. Remember that the tone of your voice is a factor in showing empathy.

Tip #2 Don’t argue, present solutions instead.

Resist the urge to be defensive. Instead of rebutting the customer’s perspective, analyze and evaluate the situation carefully. Even if the customer is wrong, don’t tell them. Insisting that the customer is wrong will aggravate the degree of the problem. Think of it this way: an angry customer is in need of a solution, not arguments. By laying out the problem-solving process and presenting a solution, there’s a higher chance of reaching a resolution.

Tip #3 Don’t apologize too much, it is even more annoying for customers to hear multiple “Sorry’s”.

One common mistake in handling a difficult situation is apologizing multiple times. The principle of less talk, fewer mistakes is applicable in this situation. Repetitive apologies might give the customer the impression that they are in a hopeless situation. An ideal apology is at the beginning and end of the conversation. After all, the resolution of a customer problem rests on your analytical and problem-solving skills more than anything.

‍

However, did you know that there’s an exceptional way to skip all those inconveniences mentioned above?

Good news! ChatGenie can help provide the best customer experience for your business. ChatGenie is a multi-channel commerce platform that helps you reach millions of customers through the world’s biggest apps. ChatGenie does the hard work of being an online seller for you: we can automate the customer’s entire ordering process for a smoother and easier transaction, from order taking to automated deliveries. But if something does go wrong—maybe there was a delay in shipment or a return and exchange request—don’t worry because our automated responses are flexible and merchants are free to interact with customers anytime. This gives you a chance to fully control the situation.

You think that’s it? There’s more to ChatGenie than that!

Apart from the convenience and accessibility, ChatGenie is also dedicated to giving you results. In order for us to make sure that you get the outturn that you deserve, ChatGenie also provides an easy all-in-one dashboard for your business. From managing inventories, orders, refunds, and even tracking your data analytics.

Skip the hassle and manage your business in the comfort of your home!

Sign up for free now! No credit card required.

Back to Blog
latest news

Related Post

How Fitness First offers Gym Access Online with ChatGenie

The pandemic has awakened an urge for fitness and now that gyms, workout studios, and the like have finally reopened, interest in fitness is at an all-time high. Take advantage of that trend and make subscriptions available right inside the world’s biggest apps with ChatGenie.

February 2, 2023
Case Studies

In-Store Commerce Best Practices

Now that physical stores have opened and consumers are heading out to resume their lives pre-pandemic, eCommerce has taken quite a hit in its rapid growth. However, just because in-store shopping is possible doesn’t mean online selling is going anywhere. Digitizing your business is still a must to ease transactions and offer the best possible shopping experience for your customers.

January 30, 2023
In-Store Commerce

In-App to In-Store: How ChatGenie is Merging Online and Offline Commerce

ChatGenie’s In-App Commerce enabled businesses of all sizes to transition their offline operations online.

January 23, 2023
View Blog

Sell inside the biggest apps now - it’s fast, free, and easy.

SIgn Up For FREE, No Credit Card Required!

products

HomeFeaturesMerchantsPlansGrab Express IntegrationBPI IntegrationGCash IntegrationLalamove Integration

Company

About UsPressTeamCareers

Support

ResourcesOur CommunityBlogChatGenie Expert AssistanceBecome A Sales PartnerFAQ

COntact Us

Unit 20 I-Park Center, Amang Rodriguez Ave. Manggahan, Pasig City

Copyright @ 2022 Chatgenie. All rights reserved.

Terms Of UsePrivacy Policy