As online sellers, you’ve probably come across difficulties in managing your online store. May it be through keeping up with unanswered inquiries, updating your social media posts and, of course, addressing customer feedback or responding to concerns. It can get a bit overwhelming sometimes.
ChatGenie understands the pain you’re going through! We compiled the most common challenges business owners face and ways for you to overcome them with the help of ChatGenie!
Challenge #1: The “Hm po?” comments even if the price is already mentioned in the post
Online sellers are all too familiar with this. When posting products, business owners make sure to lay out all the relevant product details including color, size, and more to avoid unnecessary questions. But sometimes it’s still unavoidable to stumble upon a few “How much?” comments on your item’s post. Since these users can be potential customers, a lot of online stores take their time to respond to these comments about the price, which can be a hassle, especially when already dealing with other concerns!
With ChatGenie, you can display all your products in our Live Catalog complete with essential product details such as price, descriptions, features, to help your customers decide which item they wanna get and to lessen these “Hm” comments and make managing your online store easier!
Challenge #2: “Avail ba sis?” messages when clearly stated it IS available
Another challenge online marketplace sellers encounter is the frequent “Is the item available?” question. Just when you’ve updated your product categories to your online store, complete with description and emphasis on its availability, you get a message if the item’s still on hand!
But worry not! Show all your latest products in your Facebook Messenger or GCash online store with ChatGenie. You can let customers know what’s available or not so you won’t have to worry about another “Avail?” message again.
Challenge #3: The steal-seekers for discount codes or “May discount kayo?”
Online shopping experts love a good discount! With this in mind, business owners should strive to capitalize on this when advertising their products. You can turn this challenge into an opportunity by offering discounts to loyal customers or using limited-time promos to target potential buyers!
Luckily, ChatGenie’s right at your service! ChatGenie makes it easy for you to create and track promos. You have the option to enable Coupons, Freebies, or Buy 1 Take 1 offers all through your ChatGenie Dashboard! Offer discounts and promo codes to your customers and shoppers out there with ChatGenie to encourage them to purchase directly from your online store.
Challenge #4: The multiple “When po ETA?” inquiries
The struggle is real when your online store is constantly asked about shipping or date of product arrival concerns after a customer’s purchase. It can also be a huge strain, especially when simultaneously keeping track of other deliverables and inquiries, and can even end in mixed-up replies and overlooked orders!
Don’t fret! Through ChatGenie, customers get real-time tracking to your customers in the same place they ordered and paid for their item, so the hassle of keeping track of your buyer’s purchase won’t be a problem.
Have you encountered any of these challenges as an online seller? Lessen the chances of experiencing these struggles and start selling with ease through ChatGenie!
Open your own ChatGenie online store here.